We accept order cancellation if changing mind before delivery scheduled, payment fulling refund. Unfortunately, we don't refund for changing mind after item had been delivered.
Made to order / Customized Item -
Sorry, we don't do refund for customized item. If you have any concerns, please contact us before ordering. Thanks for your understanding.
Due to the delicate nature of terrariums they can't be posted by standard post. Studio pick up or delivery for Sydney customers only, unfortunately.
Pick up -
Studio pick up at Mascot NSW
Delivery -
3 tiers of flat rate based on travel distance
Please kindly check your delivery distance from Mascot and pick the correct one.
